We want you to be happy with your project. This policy explains how cancellations and refunds work for services provided by Store10x.
1. Cancelling a project
You can cancel a project at any time by writing to us on WhatsApp or at info@store10x.com. Work stops from the date we receive your cancellation.
2. Refunds for project-based services
Store development, redesign, migration, and setup are custom services, so the work is delivered in stages.
- If you cancel before we start work, the 50% advance is refunded after deducting any payment gateway charges.
- If work has started, you pay for the work completed up to the cancellation date. If your paid milestones exceed the value of that work, the difference is refunded.
- The 25% milestone due after the first preview draft is payable once the draft has been shared with you, and it is non-refundable after that.
- The final 25% is due after the project is complete and before it goes live.
3. Monthly and retainer services
Maintenance, SEO, and ads management services billed monthly can be cancelled with written notice before the next billing cycle. Fees for the current month are non-refundable once the month’s work has begun.
4. Ad spend and third-party costs
Ad spend paid to Meta, Google, or other platforms, and payments for Shopify plans, themes, apps, and domains, are paid directly to those providers and cannot be refunded by us.
5. If something isn’t right
If a deliverable doesn’t match the agreed scope, tell us and we will fix it as part of the project. If we are unable to deliver what was agreed, we will work with you on a fair resolution, which may include a partial refund.
6. How refunds are processed
Approved refunds are sent to the original payment method or bank account, usually within 7 to 10 working days of approval.
7. Contact us
To request a cancellation or refund, message us on WhatsApp or email info@store10x.com with your name and project details.